Frequently Asked Questions

Everything you need to know about shopping with Zenli.

What shipping options does Zenli offer?

We provide standard, expedited, and overnight shipping across the continental US. Standard shipping is free on all orders over $50.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Zenli accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you ship internationally?

Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How do I contact customer support?

Our support team is available 24/7 via email at support@zenli.com or through our live chat feature located at the bottom right of our website.